Thinking of joining as a Service and Support Engineer (USA)?

At Quantib we come to work every day to solve the radiologist’s hardest challenges and to make sure they can spend their time in the most valuable way. Medical images enclose secrets about diseases we wish to unravel just as much as physicians do. Our aim is to support radiologists by providing them with fast and accurate software, which will enable them to detect the tiniest changes within the human body. If you’re excited about moving healthcare forward using artificial intelligence, we’d love for you to join us.

Quantib isn’t the kind of place where you work on your own little project without connecting to your colleagues. We are a tight team offering each other unconditional support. With a scale-up size (30 people and counting) and an agile workstyle we easily adapt our workplan to setbacks and windfalls.

Your job

At Quantib Inc. we are looking for an Installation and Service Engineer that will help us strengthen our North American operations by supporting and educating customers during the installation, integration, and use of our medical imaging products; installing and integrating systems into client environments, remotely and on-site; supporting our sales organization to address technical issues during and after the sales process, and organizing, setting up, and managing trial accounts to support prospective customers.

The majority of your work will be done from home or on-site. Remotely you will be working together with sales directors, application specialists and R&D engineers to install and support our software for USA customers. Therefore, you will be interacting with hospital IT, technical contacts, and end-users to enable them to deploy our AI effectively. Also, you will be assisting our R&D engineers by maintaining our continuous integration environment.

Your key responsibilities

  • Prepare, perform, and maintain customer installations of advanced AI / medical image processing software.
  • Collect customer requirements and installation environment information; ensure a smooth installation process.
  • Troubleshoot and resolve issues by working with our customers and partners.
  • Support product releases with software testing and validation.
  • Be flexible to take support calls outside of working hours on a rotation schedule.

Your key technical experience

  • 2 years of experience with medical environments or imaging (particularly DICOM, PACS).
  • Linux installations and configurations, Windows & PowerShell, Python, Bash and Docker.
  • Expertise in cloud deployments.
  • Experience with software development, DevOps, Agile/Scrum, Atlassian tools.

Your Soft Skills

  • Strong analytical skills.
  • Ability to manage customer relations in a complex hospital environment.
  • Self-starting: ability to manage own time and priorities.
  • Communication with the USA Team, Clients, Prospects and Corporate staff.
  • Flexibility.
  • Team Player.

Other requirements

  • Willing and able to travel (after Covid-19 travel restrictions; anticipated to be less than 10% of annual working hours).
  • A MSc degree in Informatics, Computer Science, or equivalent.
  • A Certificate of good conduct is necessary for our HIPAA compliance.
  • Located east of the Mississippi (for smooth co-operation with HQ in Europe).

Our offer

  • Remuneration commensurate with your qualifications and experience; medical benefits.
  • You will enjoy a steep learning curve as you collaborate with our applications specialists and R&D engineers.

How to apply

If you are interested, please send your full resume and short motivation letter to us using the form on the right. For more information you can also contact Rudolf Scholte (Chief Operating Officer) at r.scholte@quantib.com or Rob Damiani (Regional Sales Director USA) at r.damiani@quantib.com.

Recruitment by commercial agencies in relation to this or other vacancies is not appreciated.